<< Home

Travel Safe Post Covid-19

Date posted 26/06/2020

TRAVEL SAFE POST COVID-19 - The Bonham Hotel

We have introduced a wide range of enhanced cleaning and safety measures to ensure our guests can enjoy the luxurious surroundings of The Bonham with complete peace of mind. We have worked with industry leaders, Common Sense Compliance, on a host of cleaning and guest protocols. From check-in to bedrooms, to restaurant and bar you can be sure we have looked carefully at every area.

We are committed to be a business that is a safe place to work, stay and visit.

To reach and maintain this commitment we have implement the following measures:

  • Enhanced cleaning and sanitising regimes
  • Provision of additional hand washing facilities and sanitising stations
  • Social distancing measures implemented
  • Covid-19 illness procedures for staff, guests and contractors
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
  • All linens sanitized in high-temperature wash
  • Enhanced provision of Personal Protective Equipment (PPE)
  • Contactless Check-In & Check-Out available
  • Doctors available 24/7
  • Individually wrapped toiletries
  • Delivering a certified Covid-19 staff training program
  • An ongoing review and verification of our procedures by our environmental Health Partners Common Sense Compliance Ltd.

Alongside these measures we are also going a step further by redesigning our public spaces to allow for social distancing guidelines, as well as working on ideas that will allow us to deliver some outstanding customer service during these difficult times.

Some of the ideas include - an in-room dining experience; if the weather is right - a picnic experience across in Drumsheugh Gardens; and offering family deals that include a private dining room.

Some of the changes that we are putting in place will, at times, will make our service feel and look different to what we are all used, in fact it will be especially difficult for ourselves - a lot of us have built (or a building) a career around providing world class service to our patrons. However, we are seeing it as a challenge! An opportunity to be more creative, and if possible do something a little different to what has been done before.

    

Reminding ourselves, yes we are a business, but we're not in the business of selling rooms - we're selling experiences!

My colleagues and I are ready to step up to the challenge and see this as an opportunity to find new and interesting ways to go the extra mile for our guests! Creating memorable experiences for everyone that walks through our door.

Thank you for taking the time to read this post.

If you have any further questions regarding our post COVID-19 procedures please don't hesitate to get in touch using one of the emails below.

 

We'll see you all soon!

Kind regards,

Lee Walker

dutymanager@thebonham.com

 

Find out more about our SUMMER SAVER.

 

Email contacts:

Our General Manager Douglas Campbell - GM@thebonham.com

Enquiries regarding room bookings - reservations@thebonham.com

 

As part of our Covid-19 procedures, we will be required to collect data on all diners including your name, email and/or phone number

This information is being collected to assist the NHS Test and Trace service for tracing close recent contacts of anyone testing positive for coronavirus. It will be given to NHS Test and Trace on request in the event that it is required for contact tracing purposes. We will not use it for any other purpose, and will destroy it after eight weeks.

It will be kept here at [name of premises]. You have a right to access and correct any information we hold about you. For any questions about this notice please contact privacy@bespokehotels.com

Travel Safe Post Covid-19