As a hotel we strive to provide the best possible experience for all our guests and visitors through a policy of continuous monitoring and improvement of our facilities and training for our staff.
We aim to be able to deliver an outstanding experience, which meets and, where possible, exceeds the statutory requirements placed on us.
We are mindful of the fact that our hotel is within a historic building, which can be subject to strict planning regulations. We will always aim to strike an appropriate balance between safeguarding the integrity of our architectural heritage and delivering an accessible and, above all, safe, environment in which to welcome our guests and visitors.
The Bonham Hotel is fully accessible for wheelchair users. We have entry to the hotel via a ramp at the rear of the building within our car park. This leads to a Lift that can access every floor.
We also have a fully accessible bedroom with wet room. This room, within our Superior Category, is spacious enough for a wheelchair and has emergency pull cords located next to the bed, by the toilet and in the shower area.
Aside, from our designated Accessible Room, some of our Junior Suites and one of our Classic Double rooms have Separate walk-in showers.
Our Events Room, Restaurant and Bar are all located on our Ground Floor. If entering via the front of the hotel there are approximately 6 steps. Alternatively there is access via ramp at the rear of the hotel – this entry leads to our Lift, which can be taken from the Lower Ground to the Ground Floor.
The Bonham is proud to call itself a dog friendly hotel. Your four legged friend is more than welcome to stay in our guest rooms and guidance dogs are allowed in the Restaurant and Bar area.
Dog beds and bowls are availbale upon request.
The Bonham Hotel has a dedicated accessible toilet on it’s ground floor just down the corridor from Reception. The entrance to the wash room is wide enough for a wheelchair, has a side rail alongside the toilet and has an emergency pull cord in the event you may need aid.
People who are deaf or who have some hearing loss:
For guests with a hearing impairment we have the portable ‘Deafgard’.
The ‘Deafgard’ is a bedside wireless device that alerts you when the fire alarm is activated. It incorporates an epilepsy friendly strobe and a connected vibrating pillow pad that you place under a pillow. In the event of an alarm activating, the pillow pad starts to vibrate and awakes the sleeper. The flashing strobe and LCD provides visual indication that the fire alarm is sounding.
People who are blind or have some sight loss:
We have staff on hand to help with any guest who may be visually impaired.
The Bonham Hotel also accepts guide dogs in all areas of the building.
Personal Emergency Evacuation Plan (PEEP) Forms:
Upon checking into The Bonham Hotel our Duty Manager will kindly as you to complete a ‘PEEP’ form. This helps us, better understand any specific requirements you may need for the durtion of your stay with us.
It is also useful for yourself as it will make clear an evacuation plan in the unlikely event of an evacuation, and who you can expect to provide help for yourself.
The Bonham Hotel has a Car Park at the rear of the building, which can be accessed down Lynedoch Place Lane. This is charged at £15 for 24 hours.
Alternatively there is on-street parking around Drumsheugh Gardens. This is metered and has a maximum stay restriction of 4 hours.
We kindly request that you contact Reservations if you have any specific requirements prior to and during your stay.
Support for Employees
Upon the request of an employee with a disability, we will consult with the employee to provide, or arrange for the prvision of, support that is needed to perform his/her job, and information that is generally available to other employees.
Return to work policy
The Bonham Hotel maintains a documented return to work process for its employees who have been absent from work due to a disability and who requires disability-related accommodations in order to return to work. The process shall outline the steps The Bonham will take to facilitate the return to work.
Read Euans Guide to learn about their great accessible visit to The Bonham.